Desktops
Business or Enterprise models with the following characteristics:
- Make: Dell (preferred), HP, Apple, or Microsoft Surface
- Warranty: Current
- CPU: Intel i3, i5, i7 (Generation 11 and higher)
Apple M1, M2 (no more than 2 generations behind) - RAM: 16+ GB
- Storage: 256+ GB Solid State Drive (SSD)
- TPM 2.0 Module
- OS: Windows 11 Pro, MacOS 13+
- No End of Life Devices can be supported
- Uninterruptable Power Supply
Laptops
Business or Enterprise models with the following characteristics:
- Make: Dell (preferred), HP, Apple or Microsoft Surface
- Warranty: Current
- CPU: Intel i3, i5, i7 (Generation 11 and higher)
Apple M1, M2 (no more than 2 generations behind) - RAM: 16+ GB
- Storage: 256+ GB Solid State Drive (SSD)
- TPM 2.0 Module
- OS: Windows 11 Pro, MacOS 13+
- No End of Life Devices can be supported
- Resolution: 1920×1080 or higher
Accessories
- Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
- Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
- Monitor: Resolution of 1920×1080 or higher, minimum size 23″ or higher.
Servers (Physical)
- Make: Dell or HP
- Warranty: Current
- RAM: 32+ GB
- Storage: Solid State Drive (SSD) Array
- OS: Windows 2016 Standard/Datacenter, Windows 2019 Standard/Datacenter, Windows 2022 Standard/Datacenter
- No End of Life Devices can be supported
- Uninterruptable Power Supply
Firewalls
- Arista, SonicWall, Fortinet, Cisco, Ubiquiti, Unifi
- Must have active software subscription in order to receive updates and patches
- No End of Life Devices can be supported
- Uninterruptable Power Supply
Switches
- Make: Ubiquiti, Unifi, Cisco, ZyXel, HP, Netgear
- No End of Life Devices can be supported
- Uninterruptable Power Supply
WiFi Access Points
- Make: Ubiquiti Unifi, Cisco
- No End of Life Devices can be supported
Network Attached Storage (NAS)
- QNAP or Synology SMB and Enterprise models
- No End of Life Devices can be supported
- Uninterruptable Power Supply
Software
The following are software requirements you must meet for us to meet our service obligations. Other software may be supported on a “best-effort” basis at our discretion.
Operating Systems
The following operating systems are supported for managed services.
- Windows 11 Pro/Business/Enterprise (Desktops/Laptops)
- Windows Server 2016, 2019, 2022 (Servers)
- macOS 13+
Line of Business (LOB)
We offer support and assistance for the following software. Other software we support on a best-effort basis.
- Dentrix, EagleSoft, EZ2000, CDR DICOM, Dexis, Sidexis, Invivo, CliniView, Romexis, Patterson Imaging
- Microsoft 365 and Microsoft Office 2019 +
- MS Teams, Zoom, RingCentral, Nuso, Netsapiens
- Adobe Acrobat, Photoshop, InDesign, Illustrator
- Intuit QuickBooks
- Mailchimp
- EPIC (Applied Systems)
- EZShred
- WordPress, Joomla!
Cloud
The following cloud environments are supported for managed services.
- Microsoft 365 (M365)
- Microsoft Azure
- Amazon AWS
- Google Cloud
- Apple iCloud
Internet
How much bandwidth does your company need? It depends, but must companies can function with the following MINIMUM bandwidth.
- 1-4 users (Download: 25Mbps/ Upload: 5Mbps)
- 5-10 users (Download: 50Mbps/ Upload: 15Mbps)
- 11-20 users (Download: 150Mbps/ Upload: 35Mbps)
Your company will need to have a reliable and fast Internet connection in order for Roseville Tech Support to serve you properly. Please keep in mind that it really depends on how you use your business Internet connection. This is just an idea for most common business activities. We discourage the use of satellite, hotspot, and other wireless connections with data caps or throttle enforced by the ISP.
