Frequently Asked Questions

What do you support and service?

We provide a wide range of IT services. For a complete list visit our services page. We also offer quotes for strategic projects or services that may not be listed on our services page. For example, office moves, new office builds, and network upgrades to name a few.

Are there any long term contracts?

Most of our services don’t require a long term commitment. Some services require it, but this is not the most common scenario for most of our services.

Are there upfront costs or additional fees?

Our monthly service plans don’t have an upfront cost. All you have to pay is your flat monthly fee. Please keep in mind that your business may need services or products that fall outside of the scope of the monthly service plan. We will normally tell you in advance if there will be any additional charges for a service or product. In rare scenarios, acts of God and things that fall outside of our control may affect how you are charged. This is not a common occurrence and should not happen under normal circumstances.

Emergency outside of regular business hours?

Call our main line (916) 606-7302 and press 9. You will receive a call back promptly.

How can I open a service request?
  1. You can open a service ticket via phone at (916) 606-7302, Option 1, then press 1.
  2. By sending an email to
  3. By using the Roseville Tech Support agent and selecting Open a Ticket.