Frequently Asked Questions

FAQPotential New Client

What support and service plans are available?

We offer 3 different service plans. You can see our flat-fee service plans on our services page. We also offer quotes for strategic projects. For example, office moves, new office builds, network upgrades, E-mail and data migrations, among many other onsite projects.

How long are your contracts?

Most of our service plans use a 12-month service agreement. We also offer other terms based on your business needs. Chat with an IT Pro for additional details.

Are there upfront costs or additional fees?

Our monthly service plans don’t have an upfront cost. All you have to pay is your flat monthly fee. Please keep in mind that your business may need services or products that fall outside of the scope of the monthly service plan. We will normally tell you in advance if there will be any additional charges for a service or product. In rare scenarios, acts of God and things that fall outside of our control may affect how you are charged. This is not a common occurrence and should not happen under normal circumstances.

What if we have an I.T. emergency outside of regular business hours?

Call our main line (916) 606-7302 and press 9. You will receive a call back normally within just a few minutes.

FAQExisting Clients

How can I open a service request?
  1. You can open a service ticket via phone at (916) 606-7302, Option 1, then press 1.
  2. By sending an email to help@rosevilletechsupport.com
  3. By using the Roseville Tech Support agent and selecting Open a Ticket.
What if my total number of users changes?

We can adjust your monthly bill. You will see an updated charge in your next billing cycle. We require a 15-day notice. There are no prorated or partial charges.

How can I cancel my service plan?

We require a written 30-day notice. Please keep in mind that you may have a contractual obligation to fulfill a service agreement.

What if we have an I.T. emergency outside of regular business hours?

Call our main line (916) 606-7302 and press 9. You will receive a call back within 2 hours.